Privacy Policy

This privacy policy explains how Forma Vizual Studio collects, uses, and protects information when you use our site or engage with our services. We are committed to protecting your privacy and handling your data responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect information to provide and improve our services. The types of information we collect depend on how you interact with our site and services.

Information You Provide to Us: We collect information that you voluntarily provide when you contact us, use our services, or communicate with us. This may include your name, contact details, and any other information you choose to share.

Information Collected Automatically: When you access our site, we may automatically collect certain information from your device. This information may include your IP address, browser type, operating system, referring URLs, information about your usage of our site, and other technical information. This data helps us understand how visitors use our platform and enables us to improve its functionality.

How We Use Your Information

We use the information we collect for various purposes:

To Provide Services: To operate, maintain, and provide our services, including delivering design and creative work, managing client relationships, and responding to your inquiries.

To Communicate: To communicate with you, respond to your requests or questions, and send you information related to our services or updates, where appropriate and permitted by law.

For Improvement and Development: To understand how our site and services are used, improve their functionality, develop new services, and conduct research and analysis.

For Legal and Security Purposes: To detect and prevent fraud, security breaches, and other harmful activities, comply with legal obligations, and enforce our terms and policies.

Legal Basis for Processing Personal Data

We process personal data based on several legal grounds as required by applicable law:

Performance of a Contract: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.

Legitimate Interests: Where processing is necessary for our legitimate interests (or those of a third party), provided that these interests are not overridden by your data protection rights. This may include improving our services, marketing (where permitted), and preventing fraud.

Consent: Where you have given your clear consent for us to process your personal data for a specific purpose.

Legal Obligation: Where processing is necessary for compliance with a legal obligation that applies to us.

Sharing Your Information

We do not sell your personal data. We may share your information in limited circumstances:

Third-Party Service Providers: We may share information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processors, hosting services, and analytics providers. These third parties are obligated to protect your information.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

With Your Consent: We may share your information with your consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal data:

The right to access: You have the right to request copies of your personal data.

The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

The right to erasure: You have the right to request that we erase your personal data under certain conditions.

The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.

The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Security of Your Information

We use appropriate technical and organizational measures to protect the personal information that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

Cookies

We may use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. Specific information about how we use cookies can be found in a separate Cookie Policy, if available on our site.

Links to Other Sites

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not directed to anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 16 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our privacy policy from time to time. Any changes will be posted on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy or our data practices, you can contact us at:

Forma Vizual Studio
52 Graf Ignatiev Street
Floor 3
Sofia, Sofia City Province
1000
Bulgaria

Our Commitment to Your Creative Success

At Forma Vizual Studio, we believe that exceptional support is not just an add-on; it's an integral part of a successful creative partnership. Our philosophy is built on empowering you with the knowledge and assistance needed to bring your vision to life effectively. We are dedicated to providing timely, clear, and empathetic assistance for every query related to our diverse range of creative services. Your goals are our goals, and our support structure is designed to reflect that shared journey.

Whether you have a question about the intricate details of your ongoing project, need clarification on a specific design element, require technical assistance with file formats, or simply wish to understand our processes better, we're here to guide you. Our standard support channels are actively monitored Monday to Friday, 9:00 AM - 6:00 PM (EET), ensuring your queries are addressed promptly by professionals who understand your creative needs.

Dedicated Support Team

Our team isn't just skilled; they're passionate about creative excellence and genuinely care about helping you achieve your objectives. Each member is trained to provide insightful and practical solutions.

Timely & Clear Responses

We respect your time. We strive to acknowledge and respond to all inquiries within one business day, providing clear, concise, and actionable information to resolve your concerns efficiently.

Expert & Actionable Assistance

Leverage the expertise of our seasoned designers and project managers. We provide support that's not just theoretical but practical, helping you navigate any challenge with confidence.

Support Tailored for Our Creative Services

Navigate directly to support topics and frequently asked questions specific to each of our core services. We've organized information to help you quickly find what you need, ensuring you can make the most of your partnership with Forma Vizual Studio.

Brand Identity Design

Your brand's essence, visually defined. Our support covers everything from understanding the nuances of your comprehensive brand guidelines and correct logo application across diverse media (digital, print, environmental), to accessing master vector files and requesting minor adjustments to ensure unwavering brand consistency across all touchpoints.

View Brand Identity FAQs

Graphic Design

From impactful brochures that tell your story to engaging social media visuals that capture attention, our graphic design support ensures your assets are pixel-perfect and print-ready. We assist with choosing optimal file types (JPEG, PNG, PDF, SVG), understanding color spaces (RGB for screen, CMYK/Pantone for print), performing pre-flight checks for print-readiness, and efficiently navigating revision feedback for timely project completion.

View Graphic Design FAQs

Web Design

Your website is your digital flagship, operating 24/7. Our web design support helps you manage content updates effectively, understand the functionalities of your Content Management System (CMS) if applicable, troubleshoot display or responsiveness issues across various devices and browsers, and offers guidance on basic on-page SEO considerations for content placement to enhance visibility.

View Web Design FAQs

UI/UX Design

Crafting intuitive, engaging, and user-centric digital experiences is our forte. Support for UI/UX projects covers interpreting detailed user flow diagrams, navigating interactive wireframes and high-fidelity prototypes, providing feedback on usability testing sessions, and ensuring that all design specifications (style guides, component libraries) are clear and actionable for development teams.

View UI/UX Design FAQs

Print Design

The tangible impact of print demands meticulous precision. We support you in mastering critical print production concepts like bleed, trim, and safety margins, selecting appropriate color profiles (CMYK process colors, Pantone spot colors for brand accuracy), choosing paper stock and finishes, and preparing flawless, press-ready files for your print vendors to ensure exceptional final output.

View Print Design FAQs

Packaging Design

Your product's packaging is its first physical handshake with the customer. Our packaging design support includes comprehensive guidance on dieline interpretation and technical specifications, selecting sustainable and aesthetically appropriate materials, understanding various print finishes (e.g., foiling, embossing), and effectively liaising with manufacturers during the pre-production sampling and approval process.

View Packaging Design FAQs

Digital Marketing Collateral

Effective digital campaigns are powered by compelling and optimized visuals. We provide robust support for creating and refining your digital marketing assets, including social media graphics correctly sized for various platforms, high-impact banner ads that adhere to IAB standards and network specifications, and designing engaging, responsive email marketing templates that drive conversions.

View Digital Marketing FAQs

Frequently Asked Questions

Find quick answers to common questions about our services, processes, and policies. We've compiled this list to help you get the information you need efficiently. If your question isn't covered here, please don't hesitate to contact us directly.

General Questions

What are Forma Vizual Studio's business hours for support?

Our dedicated support team is available to assist you Monday through Friday, from 9:00 AM to 6:00 PM Eastern European Time (EET). We endeavor to respond to all support queries within 24 business hours, often much sooner. For urgent matters outside these hours, please indicate urgency in your communication.

How do I submit a new project request or inquiry?

For all new project inquiries or to discuss a potential collaboration, the best way to reach us is by filling out the detailed inquiry form on our main website. Alternatively, you can send an email directly to info@<?php echo $_SERVER['HTTP_HOST']; ?> with your project brief, objectives, and any relevant preliminary materials. This helps us understand your needs from the outset.

What file formats do you typically provide for final designs?

The file formats for final deliverables depend heavily on the nature of the service and the intended use of the designs. Here's a general guideline:

Logos & Brand Identity: We provide versatile vector formats (AI - Adobe Illustrator, EPS - Encapsulated PostScript, SVG - Scalable Vector Graphics) for scalability, along with high-resolution raster formats (PNG with transparency, JPG) for immediate web and digital use.
Print Materials: Typically, we deliver print-ready PDFs, which include necessary bleeds, crop marks, and are set up in CMYK color mode. Source files (e.g., InDesign INDD) can be provided upon request, potentially at an additional fee.
Web & Digital Assets: Assets are optimized for digital performance and include formats like JPG, PNG, SVG, and sometimes GIF for animations. For web design projects, deliverables might include HTML/CSS files or theme packages for CMS platforms.

We always clarify the specific deliverables and formats at the beginning of each project to ensure they meet your requirements.

Billing & Payments

What payment methods do you accept?

Forma Vizual Studio accepts payments via direct bank transfers (details provided on invoices) and major credit cards (Visa, MasterCard, American Express) processed through secure third-party online payment gateways like Stripe or PayPal. All specific payment instructions and options will be clearly outlined on your invoice.

I have a question about my invoice or a payment.

If you have any questions regarding an invoice you've received, payment terms, or a specific transaction, please contact our accounts department directly by emailing accounts@<?php echo $_SERVER['HTTP_HOST']; ?>. Alternatively, you can reply to the email from which you received the invoice. Please include your invoice number for faster assistance.

Brand Identity Design Support

How many revision rounds are included for logo design projects?

Our standard brand identity and logo design packages typically include a specific number of revision rounds (e.g., two or three significant rounds on the chosen concept). This will be clearly detailed in your project proposal and agreement. These rounds are designed to refine the concept based on your feedback. Additional revisions beyond the agreed scope can certainly be accommodated and will be quoted separately based on the extent of the changes requested. We aim for a collaborative process to ensure the final design perfectly aligns with your vision.

What is included in a typical brand guidelines document?

A comprehensive brand guidelines document is crucial for maintaining brand consistency. Typically, it includes:

Logo Usage: Rules for logo variations (primary, secondary, monochrome), minimum size, clear space, and incorrect usage examples.
Color Palette: Primary and secondary brand colors with their specific values (CMYK, RGB, HEX, Pantone).
Typography: Specified fonts for headings, body text, and other uses, including font weights and styles.
Imagery Style: Guidelines on the type of photography or illustration style that aligns with the brand.
Brand Voice & Tone: (Optional, but recommended) Guidance on how the brand should communicate in written content.

The depth of the guidelines can be tailored to your specific needs.

Graphic Design Support

Can you help with print management and vendor liaison?

While our primary focus is on the design itself, we can certainly assist with preparing files perfectly for your chosen print vendor and offer guidance on selecting printers based on project requirements. For full print management services, this can be discussed as an additional component of your project. We ensure our files are universally compatible and clearly specified for hassle-free printing.

Web Design Support

Do you provide website hosting or domain registration services?

Forma Vizual Studio specializes in web design and development. We do not directly provide hosting or domain registration services. However, we are happy to recommend reputable hosting providers and domain registrars based on your website's needs and can assist you in configuring your hosting environment for optimal performance with the website we design.